Terms and Conditions
Motorhome Journey Terms & Conditions
Terms and Conditions of Hire
1.Drivers and Insurance
To qualify as a driver for Chrissy, you must be able to conform to the following criteria specified by Comfort Insurance.
- All drivers must be between the ages of 30 and 70.
- All drivers must have held a full UK license for a minimum of 2 years.
- You have no more than two fault claims and/or two theft claims in the last three years.
- You have been involved in less than three accidents in the last three years
- You have no disqualifications exceeding six months in the last three years, and non exceeding three months in the last year.
- Your journey is both starting and ending in the UK
- You are hiring the vehicle for between 3 – 30 days.
- You are including no more than three named drivers on the policy. All named drivers must conform to the above criteria
- Insurance Arrangements
It is part of the Hire agreement that the hirer organises their own Comprehensive insurance with Comfort Insurance.
Please ensure you, and all named drivers, comply to the above criteria.
Once you have confirmed your hire by paying our invoice in full, or contracted through Goboony, we will give you the policy number for the annual cover we hold with Comfort. If you are contracting through Camptoo, they will arrange insurance on your behalf.
You must phone Comfort on 0208 9840 666 and relay the policy number. This must be done at least 48 hours before cover is due to start.
Then give Comfort all the details they need regarding drivers and pay the premium.
As a condition of the insurance, on the day cover starts we will complete a vehicle handover document which records the condition of Chrissy at the commencement of the hire.
At the termination of the policy the procedure will be done again to determine the condition of Chrissy at the end of the hire.
There is a £1000 excess which must be paid by the hirer following any incident where an insurance claim is made.
- Security Deposit
A security deposit of £1500 is taken to cover any damage to the motorhome or damage/breakages of the equipment. When the Motorhome is returned it will be checked over and once deemed to be in a satisfactory condition as agreed, in the same condition it was let out, with toilet empty, interior clean including all cooking appliances and the fuel tank replenished, this deposit is refunded to your credit/debit card within 7 working days. We understand there will always be the odd occasion when it has been impossible to return the vehicle in the same condition as you picked it up, however we believe we operate a fair system to cover our costs in rectifying any problems. Motorhome Journey reserve the right to increase the security deposit for specific events.
- Booking Procedure
Payment for the hire becomes due 60 days prior to the holiday commencement. Should a booking be made within the 60 day limit, then the cost of the hire is due for immediate payment. Please only use our Card Processing system if you are booking within 60 days of departure. If you are booking more than 60 days from departure please ring 07950781330.
Our vehicles are maintained in accordance with the manufacturer’s instructions. Full roadside assistance is provided and will be explained at handover. If repairs are required to the vehicle the hirer must contact Motorhome Journey immediately. Motorhome Journey do request that all hirer’s have their own personal holiday insurance.
Smoking inside the motorhome, either in the cab area or in the living area, is strictly prohibited.
Our motorhome is fitted with three point seatbelts. These are to be worn at all times when the vehicle is in motion. Appropriate car seats must be used for children in accordance with the law. It is the responsibility of the hirer to fit any child seats themselves. Motorhome Journey take no responsibility for any ill fitted child restraints or seatbelts not being worn.
- Campsite Bookings
It is the responsibility of the hirer to pre-book and confirm all caravan and camp sites they intend to stay at during the holiday. Motorhome Journey take no responsibility for any bookings or cancellations at caravan and camp sites.
- Documents Required
On arrival at Motorhome Journey you will be asked to show your confirmation email and the driver’s license of any party who will be driving the vehicle. We will also require another an additional proof of address (i.e a utility bill dated within 3 months)
This is now a legal requirement prior to the release of the vehicle. We require a check code from you that can be obtained by clicking the following link https://www.gov.uk/view-driving-licence. You will require your driving licence number, your national insurance number and your home post code to complete. On arrival to collect your vehicle we will need to see your photocard from DVLA. Licence and your check code.
- Fuel, Oil, Gas and Toilet Cassette
The vehicle is supplied with a full tank of fuel and should be returned in the same manner. If the fuel tank is not showing as full then it will be refuelled and the cost of the fuel plus a £50 admin fee will be charged. One refillable 11kg gas cylinder is supplied with the motorhome. It will be full. If more gas is required this is the responsibility of the hirer.
There will be a charge of £50 if the toilet cassette has not been emptied and replenished with water and a new chemical tab.
There is no charge for mileage nor limit on mileage covered. Travel outside the UK is not permitted.
In the event of an accident the safety of the hirer and their party is paramount. Emergency services should be called first if necessary and the accident dealt with in the necessary manner. Only after everyone involved in the accident is safe should the hirer contact us if necessary and then try to minimise loss to us if it is safe to do so. Regardless of how minor the accident may seem, full details of anyone involved need to be noted down in the accident log kept in the vehicle. This is the responsibility of the hirer. If the accident is of a serious nature, causing any damage to the vehicle, another vehicle or third party, then the company must be informed immediately. You are provided with a first aid kit and fire extinguisher. Please do inform us of any use of the first aid kit or fire extinguisher so was can replace these items. Failure do so may cause a hazard for future hirers. Once again we request all parties have their own personal travel insurance. We have included some spare fuses in the event of any fuses blowing, these can be replaced using our assistance over the telephone if necessary.
If for whatever reason you have to cancel your booking, the following charges will apply:
42 days or more you will refunded your hire amount less the booking deposit
30-15 days you will be refunded 50% of the hire amount
14-5 days you will be refunded 25% of the hire amount
5 days or less you will be charged the full amount.
Motorhome Journey reserve the right to amend our cancellation policy for certain events.
- Collection and Return
The motorhome is available to collect between 3pm and 5pm on the day of rental and must be returned no later than 10.00am on the day of termination. A charge of £50 per hour will be enforced if the vehicle is returned late without prior authorisation. Please allow 1 hour for the hand over at our depot.
Upon return the vehicle will be checked over with the hirer to assess any possible reasons for loss of deposit. If the vehicle is returned early for whatever reason, no refund will be given.
Dogs and pets are permitted. They are limited to 2, and a mandatory cleaning charge of £25 will be added.
- Extra Charges
Toilet Cassette not empty – £50. Fuel tank unfilled – £50 plus cost of fuel. Valet penalty if returned in unsuitable condition £150.
5 gig WIFI is available as a compliment a charge will be made for an extra 20 gig. You must select Wi-Fi as an extra even if you select the complimentary option.
Similarly tables and chairs are complimentary but must be booked as an extra on the booking form.
- Holiday Insurance
As with all holidays Motorhome Journey request that you take your own holiday insurance. Motorhome Journey accepts no responsibility for any loss or damage to your own personal belongings.
- Windscreen and Tyres
The hirer is responsible for any damage to windscreens and windows. Any punctures or other damage to tyres during the period of the hire is your responsibility. If any repairs or replacements are required you must contact Motorhome Journey immediately. The hirer is eligible for the roadside assistance of Fiat Assistance and RAC Business Breakdown Cover
Events Beyond Motorhome Journey Control
Any events beyond the control of Motorhome Journey can occasionally affect bookings. Motorhome Journey cannot accept any responsibility or pay any compensation where your contract is prevented or affected. If your booking has to cancelled due to such events, Motorhome Journey will issue a full refund or find an alternative motorhome (if available)